Cancellation policy

Notice period

We ask for at least 24 hours' notice to cancel or reschedule an appointment. Appointments of 60 minutes or longer, and any appointment involving sedation, require 48 hours.

Every confirmation message contains secure links that let you reschedule or cancel yourself, at any time, without needing to call.

Deposits

• Cancelled or rescheduled with the required notice: your deposit is refunded in full, or carried across to the new appointment.
• Cancelled inside the notice period: the deposit is not refundable.
• Missed without notice: the deposit is not refundable, and a further deposit will be required for future bookings.
• Cancelled by the clinic for any reason: your deposit is refunded in full, without exception.

Missed appointments

A missed appointment is time that could have gone to a patient in pain. After two missed appointments without notice, we will ask for a deposit on all future bookings. After three, we may ask you to seek care elsewhere.

We appreciate that emergencies happen. If something genuinely unavoidable occurs, tell us and we will apply discretion.

Late arrival

If you arrive more than 10 minutes late we may not be able to complete the planned treatment, since the surgery is booked for the patient after you. We will do what can safely be done in the remaining time and rebook the balance.